Your Trusted Partner in Transportation
Welcome to OUILUXURY– Your Trusted Charter Transportation in the DMV Area!
We’re dedicated to providing exceptional charter transportation services for any journey, long or short, in the DMV area. With a commitment to safety, comfort, and reliability, we make every trip an enjoyable experience—whether you’re organizing a corporate outing, family reunion, wedding, or a simple group day trip.
Our fleet includes executive-style and spacious mini buses, each equipped with comfortable seating and plenty of room for luggage or equipment. No matter the occasion, our friendly and professional drivers are here to ensure you and your group travel with peace of mind, knowing that every detail is taken care of.
Explore what we offer, and let us make your next trip unforgettable!
Explore what we offer
Black Mini Bus
Capacity: 29 Passengers
Features: Executive-style seating with luxurious leather seats, ample storage space for luggage and equipment, and a sleek black exterior ideal for professional events, corporate travel, and upscale occasions.
White Mini Bus
Capacity: 33 Passengers
Features: Spacious and comfortable seating, perfect for group outings, excursions, and larger gatherings. With extra room for passengers, this bus is ideal for social events, sports teams, and family trips.
Return Policy for Transportation Charter Services
Effective Date: November 17, 2024
At OuiLuxury LLC, we are committed to providing exceptional charter transportation services. We understand that plans may change, and we aim to make the cancellation and refund process as clear and straightforward as possible. Please review our return policy below for charter bookings.
Cancellation and Refund Policy
Cancellations by the Client
Advance Notice Required:
Cancellations must be made at least [30 days] prior to the scheduled service to qualify for a full or partial refund.
Refund Schedule:
100% Refund: If canceled [30 days] or more before the scheduled service date.
50% Refund: If canceled [29-15 days] before the scheduled service date.
No Refund: For cancellations made less than [15] before the scheduled service or for no-shows.
Rescheduling:
Clients may reschedule their booking at no additional cost if the request is made at least [20] in advance of the original service date. Rescheduling within [14 days] of the scheduled service may incur additional fees.
Cancellations by OuiLuxury LLC
If we must cancel a service due to unforeseen circumstances, we will provide either:
A full refund of the service amount.
An option to reschedule at a mutually agreed-upon time.
No Refunds for Completed Services
Once a service has been completed, no refunds will be issued.
Refund Processing
Approved refunds will be processed within [7 business days] of the cancellation confirmation. Refunds will be issued to the original payment method unless otherwise requested.
How to Cancel or Reschedule
To cancel or reschedule a booking, please contact us at:
Email: [charter@oui-luxury.com]
Phone: [703-349-9334]
Be prepared to provide your booking confirmation number and the details of your reservation.
Exceptions
Special terms may apply for large group bookings, event contracts, or government agreements. Please refer to your contract for specific terms regarding cancellations or refunds.
We thank you for choosing OuiLuxury LLC for your transportation needs. If you have any questions about our return policy, please contact us directly.
Terms and Conditions
Effective Date: November 17, 2024
Welcome to OuiLuxury LLC! By booking or using our transportation charter services, you agree to comply with the terms and conditions outlined below. These terms govern the use of our services and outline the rights and responsibilities of both OuiLuxury LLC and our clients.
1. General Terms
1.1 Service Scope:
OuiLuxury LLC provides transportation charter services for groups, events, and organizations. Specific terms of service are detailed in the booking agreement.
1.2 Eligibility:
All passengers must comply with safety regulations and policies set forth by OuiLuxury LLC.
Clients booking services must be at least 18 years old and authorized to enter into binding agreements.
1.3 Modification of Terms:
OuiLuxury LLC reserves the right to update or modify these terms at any time. Changes will be communicated via our website or email.
2. Booking and Payment
2.1 Reservations:
Bookings are confirmed upon receipt of a signed agreement and payment of any required deposit.
2.2 Payment Terms:
Full payment is due [3 days] before the service date unless otherwise agreed in writing.
Late payments may result in cancellation or additional fees.
2.3 Cancellation Policy:
Refer to our Cancellation and Refund Policy for details.
3. Client Responsibilities
3.1 Accurate Information:
Clients must provide accurate details regarding passenger count, pick-up/drop-off locations, schedules, and any special requirements.
3.2 Compliance with Laws:
Passengers must comply with all local, state, and federal transportation laws and regulations.
3.3 Passenger Conduct:
Clients are responsible for ensuring passengers behave respectfully and follow driver instructions.
Excessive damage or misconduct may result in additional fees or termination of service.
4. OuiLuxury LLC Responsibilities
4.1 Timely Service:
We strive to meet all agreed-upon schedules but are not liable for delays caused by traffic, weather, or other circumstances beyond our control.
4.2 Vehicle Maintenance:
Our vehicles are maintained to meet all safety standards and are cleaned and inspected regularly.
4.3 Substitution:
In the event of mechanical issues, OuiLuxury LLC reserves the right to substitute a similar vehicle to fulfill the booking.
5. Limitations of Liability
5.1 No Guarantees:
OuiLuxury LLC does not guarantee specific arrival times due to potential delays beyond our control.
5.2 Damage and Loss:
OuiLuxury LLC is not responsible for any lost, stolen, or damaged personal belongings.
5.3 Indemnification:
Clients agree to indemnify and hold OuiLuxury LLC harmless from claims, damages, or expenses arising from their use of our services.
6. Force Majeure
OuiLuxury LLC is not liable for delays or cancellations due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, or other unforeseen circumstances.
7. Governing Law
These terms and conditions are governed by the laws of the state of Virginia. Any disputes will be resolved in the courts of Virginia.
8. Contact Information
If you have any questions about these terms, please contact us:
Email: [charter@oui-luxury.com]
Phone: [703-349-9334]
Address: [7809 Wendy Ridge Lane, Annandale, VA 22003]
By using OuiLuxury LLC’s services, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing OuiLuxury LLC for your transportation needs!
Frequently Asked Questions (FAQ)
OuiLuxury LLC Transportation Charter Services
1. General Questions
Q: What type of transportation services does OuiLuxury LLC provide?
A: We specialize in charter transportation for groups, events, and organizations. Our services include flexible schedules, tailored routes, and customizable options for various needs, including corporate events, weddings, and group outings.
Q: Where is OuiLuxury LLC based?
A: OuiLuxury LLC is based in Virginia and operates both intrastate and interstate services.
Q: How do I book a charter service?
A: You can book by contacting us via phone, email, or through our website. We’ll guide you through the process, including discussing your needs, providing a quote, and confirming the reservation.
Q: What types of vehicles are available?
A: We currently offer:
A black 29-passenger executive-style mini bus with leather seats and storage.
A white 33-passenger mini bus suitable for larger groups.
2. Booking and Payments
Q: How far in advance should I book?
A: We recommend booking at least 2-4 weeks in advance, especially during peak seasons. However, we will do our best to accommodate last-minute requests based on availability.
Q: What payment methods do you accept?
A: We accept credit cards, bank transfers, and other payment methods as outlined during the booking process.
Q: Is a deposit required to secure a booking?
A: Yes, a deposit is required to confirm your reservation. The remaining balance is typically due before the service date.
Q: Can I cancel my booking?
A: Yes, cancellations are allowed per our Cancellation and Refund Policy. Please note that fees may apply depending on the timing of the cancellation.
3. Service Details
Q: Do you provide transportation for long-distance trips?
A: Yes, we offer both intrastate (within Virginia) and interstate (across state lines) transportation services.
Q: Can you accommodate special requests, such as accessible vehicles?
A: Absolutely. We aim to meet all client needs, including providing vehicles equipped for passengers with disabilities. Please notify us of any special requirements during the booking process.
Q: Are your drivers licensed and insured?
A: Yes, all our drivers are fully licensed with CDLs, insured, and trained to ensure passenger safety and comfort.
4. Policies and Guidelines
Q: What is your policy on passenger conduct?
A: Passengers are expected to behave respectfully and comply with all instructions from the driver. Disruptive behavior may result in termination of service without a refund.
Q: Can I bring food or beverages on board?
A: Yes, but we kindly ask that you keep the vehicle clean. Alcohol is permitted only with prior approval and in compliance with local laws.
Q: What happens if my trip is delayed or canceled due to unforeseen circumstances?
A: We will do our best to provide alternative arrangements. However, delays or cancellations caused by weather, traffic, or other factors beyond our control are not eligible for refunds.
5. Contact Information
Q: How can I get a quote for my trip?
A: You can request a quote by contacting us via:
Email: [charter@oui-luxury.com]
Phone: [703-349-9334]
Q: Who do I contact for questions or concerns during my trip?
A: Please call our main office at [571-265-7579], and we will assist you promptly.
Q: Do you offer 24/7 support?
A: Yes. For emergencies during your trip, contact the emergency line provided in your booking confirmation.
Thank you for choosing OuiLuxury LLC! If your question wasn’t answered here, don’t hesitate to reach out. We look forward to serving you!
Payment Methods
OuiLuxury LLC offers a variety of payment methods to make your booking process as convenient as possible:
Credit/Debit Cards:
Visa
MasterCard
American Express
Discover
Bank Transfers: Direct payments can be arranged. Details will be provided during the booking process.
Checks: Accepted for advance payments. Please ensure checks are received at least 7 days before the service date.
Digital Payment Platforms:
Zelle
CashApp
Venmo
Note:
All payments must be processed before the trip unless otherwise agreed upon.
Receipts will be provided for every transaction.
For credit card payments, a small processing fee may apply (details will be shared upon booking).
For any questions or assistance regarding payments, feel free to contact us!